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HELP/FAQs

MEASURING GUIDE

So here you are: with the blank canvas of an empty room before you. The place to start is with a few measurements. Proportions are everything in a space, it’s vital that you can move through it easily and that there is sufficient space for your furniture to function as it should.

USE NEWSPAPER TEMPLATES

Make 2D templates of your chosen furniture by taping together some sheets of newspaper. Lay them on the floor and move them around – consider how they work together. If you are left with a lot of empty floor then you might need to scale things up, if there’s barely any floor left then you might want to reconsider sizes or leave something out.

ENSURE YOU HAVE ENOUGH FREE SPACE

As a general rule allow at least 50cm space from one piece of furniture to the next (the exception being side tables which usually sit right next to the bed, sofa or chair).

When placing chairs around a dining table make sure that you have at least 50cm space between the back of the chair and any walls, this will give you enough space to move the chair back and get up.

When placing furniture in a hall or passageway ensure that you have at least 80cm free space left to allow easy movement through it. Any less will feel cramped and uncomfortable.

DON’T FORGET CEILING HEIGHTS

Keep an eye on ceiling height. You should ideally have at least 20-30cm of free space above any tall piece of furniture – this will ensure a feeling of space in a room. If you have cornices measure to the bottom of the cornice to establish your ceiling height (otherwise taller pieces such as bookcases might not sit flush against the wall). Be wary of sloping ceilings – always measure to the lowest point.

THE OPTIMAL DISTANCE BETWEEN YOUR SOFA AND TV

To figure out the optimal distance between your sofa and your television, measure the diagonal of your television screen. Your sofa should be between 1.5 and 3 times this distance away. For example, if you have a 40” screen, your sofa should be between 5’ and 7’ away.

MEASURE WINDOW HEIGHTS

Think about sitting a desk under a window with an inspiring view. Be sure to measure the drop from the bottom of the window to the floor to check that the proposed desk will fit.

MEASURE YOUR DOORWAY

Very important, be sure to check the dimensions of your doorways so you can be sure that your proposed furniture will fit through.

MEASURE YOUR STAIRS

Finally, for heavy and larger products that are going up stairs (both apartments and houses), make sure you have carefully measured to make sure that the products will fit, pay particular attention to tight turns and returns on the stairs.

DELIVERIES

Standard Delivery – €50 (up to 25Kg) Greater Dublin Area

Ireland Countrywide – €100/€200 (dependent on location): Up to 5 working days.

For deliveries outside Ireland, please phone for a quotation.

Orders will be delivered via DPD. A signature is required upon receipt.

Please note that DPD carriers will not unwrap and remove the packaging, nor will DPD and place the product(s) in your room of choice. This is a Delivery Only Service.

Heavy Delivery – €150/€250 (depending on item)

Orders will be delivered via our own Delivery Service. A signature is required upon receipt.

Please note that out carrier will unwrap and remove the packaging, and will place the product(s) in your room of choice – where practical.

Where assembly is necessary, our carrier will assemble the products, on the day.

Within M50: Up to 5 working days.

Outside M50: Up to 10 working days.

This is a Delivery, Assemble and Place Service.

CLICK AND COLLECT

Click and Collect – Free

You can now order non-heavy products online and collect from our shop in Carrickmines. Click and Collect is free to use. For full details and to see what day you can collect your order on.

RETURNS

Returning damaged goods:

We’re happy to replace any damaged goods you might have received – all we ask is that you follow the returns process above to ensure a quick and easy replacement. Once we have received the original damaged items at the warehouse, we will despatch your replacement goods as soon as possible.

Unfortunately, we’re not able to give refunds for the following items:

Unwanted items returned after 28 days.

Items without a completed returns form.

Damaged items not notified by telephone to us within 7 days.

All bespoke items including made-to-measure curtains and blinds.

Any orders of fabric by the metre.

Gift Vouchers.

This does not affect your statutory rights

Return to a shop:

Goods can be returned to our shop.

Please do call us (+353 (01) 2948932) before making your journey.

We ask that you return products to us unused, in their original packaging with any tamper seals intact.

Any returned goods must reach us within 14 days of delivery.

LEGAL

Cookies

Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. These are the cookies we use:

Web Analytics Cookies

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example, we remember which products you have added to your basket and login ID’s (but not passwords!) We advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.

No Private Information is Stored

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Hedgeroe site and never gets shared with anyone else.

How to Block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

Terms and Conditions

Payment

We accept Visa, MasterCard, Delta, and most major credit cards.

We regret that we do not accept American Express or Diners.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact customerservice@okadirect.com, so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices include VAT at the rate of 23% (which may change from time to time in accordance with Revenue legislation) and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time without notice. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

Reproduction (Catalogue, web, brochures etc.)

Hedgeroe takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high-quality products. All products shown are subject to availability.

Overseas Deliveries

Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Unfortunately, we are unable to deliver OKA orders to Russia.

Returns Policy

We hope you will love your Hedgeroe purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by telephone of your intention to return the product(s). We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

Heavy goods items can be taken away at the point of delivery free of charge, but if you subsequently decide to return the products, it may take up to 28 days for collection (40 days for more remote areas) and a charge of £50 will be made. Non-heavy goods can also be returned to any of our shops – however you will be required to provide a completed returns form before a refund or exchange is given. Please note that heavy goods cannot be returned to the shops. Please call our customer services department on 2948932 to arrange returns of heavy goods. Refunds will only be given provided we receive a completed returns form

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse

Hedgeroe do not give refunds on the following items:

• Items returned after 28 days.

• Items without a completed returns form.

• Damaged items not notified by telephone to us within 7 days.

• Curtains that have been gathered, cut or altered.

• Bespoke curtains.

• Gift Vouchers. (This does not affect your statutory rights)

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods, please email sales@hedgeroe.com or phone us on 2948932.

If your order has already been dispatched, please follow our returns information.

 

Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Liability

Hedgeroe cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from Hedgeroe Direct your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Hedgeroe endeavours to check the accuracy of the information on this site. However, Hedgeroe does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this website, you are entitled to reject the goods and return them to us.

Competition Terms and Conditions

1. Hedgeroe competitions are open to residents of the Republic of Ireland aged 18 years or over, except employees of Hedgeroe and their families.

2. It is a condition of entry that you must provide us with a valid email address, and this will be added to our email marketing database which can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry.

3. Entry is restricted to one per person.

4. The closing date for entries will be the end of each month unless indicated.

5. There is no purchase necessary to enter and no cash alternative will be offered.

6. If the prize is a Hedgeroe product, Hedgeroe reserves the right to change the prize for an alternative Hedgeroe product of an equivalent value.

7. By entering our competitions, the winner agrees to their name being shared on our social media channels.

8. Hedgeroe reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date.

9. Hedgeroe’s decision is final and no correspondence will be entered into.

Privacy Policy

All Hedgeroe online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format by our payment provider, (Secure Trading) – they are so secure even we cannot see them.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for internet firms.

If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 2948932 office hours and place your order over the phone.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold

If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are never held by Hedgeroe, credit card details are only held by our payment provider; this is so secure we can’t even see them! We will also hold the delivery address for your orders and the password information associated with your account. We also maintain a record of your product selections.

If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.

Information we use

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

Any successor to Hedgeroe may use your information on the same basis.

We also use the information to keep you up to date with Hedgeroe mailing new catalogues and sending emails as appropriate.

We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters.

For purposes of quality control and training, calls and emails may be monitored from time to time.